Frequently Asked Questions – 7pm Store

We want your shopping experience at 7pm Store to be simple, smooth, and worry-free. Below you’ll find answers to some of the most common questions our customers ask.

🛍️ Orders & Shipping

Q: How long does shipping take?
A: Shipping usually takes 7–14 business days within the US and 14–31 business days for international orders. Please note that delivery times may vary depending on location and customs clearance.

Q: Do you provide tracking information?
A: Yes! 📦 Once your order ships, tracking details will be uploaded as soon as possible. You can easily follow your order’s journey on our [Track Your Order] page.

Q: Do you ship internationally?
A: Yes, we ship worldwide! 🌍 International orders typically take 14–31 days to arrive, depending on destination.

🔄 Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 30 days after delivery. Items must be unused, in their original condition, and in the original packaging.

Q: How do I start a return?
A: Simply contact our customer service team with your order number, and we’ll guide you through the process. 💌

💳 Payments

Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other secure payment methods available at checkout.

📦 Order Issues

Q: What should I do if my order hasn’t arrived yet?
A: First, check your tracking details on the Track Your Order page. If your package is delayed or you can’t find tracking updates, please contact us and we’ll assist right away.

Q: I received a damaged or wrong item. What now?
A: We’re sorry this happened! Please contact us within 7 days of receiving your order with photos of the item, and we’ll make it right with a refund.

💡 General

Q: Why shop with 7pm Store?
A: We specialize in useful, creative, and high-quality products at great prices. With reliable shipping, secure checkout, and responsive customer service, we’re here to make shopping stress-free and enjoyable.

👉 Still have questions?
Contact our friendly support team anytime—we’re always happy to help! 💌